Delivery & Returns
Our packaging methods are extremely secure to ensure that your cigars reach you in optimum condition, matured and ready for smoking.
If you have any problems whatsoever, don't forget you are covered by our NO QUIBBLE GUARANTEE!
We ship nationwide to Germany and the following countries worldwide:
Albania, Andorra, Bosnia and Herzegovina, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, San Marino, Serbia, Vatican City, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor (Timor-Leste), Fiji, Georgia, Indonesia, Israel, Japan, Jordan, Kuwait, Laos, Malaysia, Maldives, Marshall Islands, Micronesia, Myanmar, Nauru, Nepal, New Zealand, North Korea, Oman, Pakistan, Palau, Papua New Guinea, Philippines, Samoa, Saudi Arabia, Singapore, Solomon Islands, South Korea, Sri Lanka, Thailand, Tonga, Tuvalu, United Arab Emirates, Vanuatu and Yemen
Germany Shipping
Free Shipping when you spend over 200 euros
20 Euros for orders under 200 Euros
Post - estimated delivery and despatch within 2-4 working days
Worldwide Shipping
45 Euros for orders under 850 Euros
Free Shipping when you spend over 850 Euros
Post - estimated delivery within 7-10 working days
Returns
If you are dissatisfied with your purchase, you may return the item within 14 days of receipt for a refund or store credit. Returned items must be unused, in their original packaging, and in a condition suitable for resale. Please note that return postage costs are your responsibility, and we cannot refund any original shipping charges.
All approved returns are subject to a 10% administrative/restocking fee, unless the goods are faulty or have been incorrectly supplied.
Once your return is received and inspected, we will process your refund using the original payment method. Please include your order number and contact details with the returned parcel.
Please contact returns@dominiquelondon.com if you require assistance.
Return Address:
Customer Returns
Hauptmarkt
9
90403 Nürnberg
Bayern, Germany